Phonetastic

1 definition found

From The Free On-line Dictionary of Computing (27 SEP 03) [foldoc]:

  Phonetastic
       
           A {CTI} product from {Callware}.  Phonetastic
          employs if-then rules and customer records to tell those
          receiving calls who is calling (based on {ANI} and {DNIS}) and
          to determine how the call should be routed, e.g. to a certain


          sales representative or to the general sales department;
          receive high-priority treatment; receive a fax-back, etc.
       
          (1996-12-08)